FleetBoard

Dispatchers were planning routes in spreadsheets and confirming deliveries by phone. As the fleet grew, information arrived late, drivers were double-booked, and customers had no reliable way to know when an order would arrive.

The company needed a single operational view, without forcing drivers and dispatchers to change everything about how they worked overnight.

We spent the first weeks alongside dispatchers, mapping how a delivery actually moved from order to proof of delivery. That revealed which steps caused the most delay and which informal habits were worth preserving.

We released the platform in stages: dispatch planning first, then live tracking, then customer notifications. Each stage went to a small group of users before a wider rollout.

FleetBoard gives dispatchers a live board of vehicles, routes, and delivery status. Drivers update jobs from a lightweight mobile web view, and exceptions such as delays or failed deliveries surface immediately.

Behind the interface, an event-driven back end keeps every screen in sync in real time and records a complete history of each delivery for reporting.